Customer return. Item may be fairly worn but functions properly. Item may arrive with damaged packaging or be repackaged. Signs of wear can include aesthetic issues such as scratches, dents, and worn corners. The item may have identifying markings on it or show other signs of previous use. Item may be missing some parts/accessories. Missing parts/accessories, if any, are clearly defined in the following description. Bag has a few scratches and scrapes on bottom near wheels and rails, as pictured. Bag also has tiny pin-size hole, as pictured. Could be easily covered or repaired.